About this role
We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.Oversee daily operations of Front Office, Concierge, functionsCollaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfactionImplement and maintain service standards across all front office areasDevelop strategies to maximize profitability while ensuring guest satisfactionTrain, mentor, and supervise front office staff to deliver exceptional customer serviceHandle guest complaints and concerns promptly and professionallyAssist in creating and implementing front office policies and proceduresMonitor and analyze key performance indicators to improve efficiency and guest satisfactionEnsure compliance with all safety and security protocolsParticipate in regular management meetings and contribute to the overall success of the hotel Proven experience in front office management or a similar role in the hospitality industryStrong leadership and interpersonal skills with the ability to motivate and guide a teamExcellent problem-solving abilities and a creative approach to enhancing guest experiencesUnderstanding of housekeeping operations and their impact on front office efficiencyDemonstrated ability to maintain and improve service standardsBachelor's degree in Hospitality Management or related field (preferred)Proficiency in hotel management software and property management systemsExcellent communication skills, both verbal and writtenDetail-oriented with strong organizational and multitasking abilitiesFlexibility to work various shifts, including nights, weekends, and holidaysAbility to remain calm and professional in high-pressure situations Good communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticWell-presented and professionally groomed at all times