About this role
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.To adhere to company policy and procedures, as stated in the company handbookConsistently offer professional, friendly and engaging serviceExceed guest expectationsExtensive food, liquor, beer, wine and cocktail knowledgePrepare basic beverages for guest service up to and including basic cocktailsInteract with guests in a way that makes them feel specialProper and friendly service when in contact with all guestsComply with liquor lawsMaintain accountability, both personal and financialControl bar costsMaintain cleanliness and organization of bar prep area and barControl cost and wasteClose out paper work thoroughlyMaintain extensive knowledge of menu, food preparation techniquesBe pro-active by assisting co-workersSupport and assist ManagersBe proficient with all aspects and services of the propertyBe familiar with all food outlets and amenities within the propertyBe knowledgeable of general city information as well as hotel historyPersonal and financial accountabilityBe an ambassador for the department, the property and the brandOther duties as assigned Previous customer service experience requiredPrevious food and beverage and/or barista experience preferredPrevious point of sale system experience preferredExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible and reliable. Can work with minimal supervisionAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a small team and independentlyAbility to focus attention on guest needs, remaining calm and courteous at all timesMust have previous experience serving in a luxury environmentMust have previous experience serving in a high volume environment Compensation: $13.66/hour
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.Belonging: We celebrate our differences. We support each other and we always stand together.Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.Integrity: We build trust through mutual respect and being authentic.Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.