About this role
Engage with all our guests in a personable and friendly manner, building rapport and creating connection.Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.Deliver orders promptly to the kitchen production area.Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.Keep tables and service areas clean and tidy as per procedure manual.Maintain hygienic food service techniques during service.Take responsibility for your designated section and station.Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.Perform all tasks to Sofitel Brand standards.Maximise sales opportunities through a thorough knowledge of our menus and offerings.Assist in the setup and breakdown of events and functionsDeliver room service and amenities as requiredAny other reasonable request within your range of competence as required by your Supervisor or Hotel Management. You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:
Minimum 6 months experience in a similar role, preferably including 5 star experience;Projects professional image at all times through personal presentation/ interpersonal skills;Desire and ability to train and develop staff;Initiates contacts and establishes rapport easily;Organises time and work efficiently;Effective verbal and written communication skills;Has the ability and willingness to undertake further development;Has the aptitude and willingness to undertake further development with Sofitel;A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;Reliable and punctual with a high attention to detail and willingness to go the extra mile;Flexibility to work varying shifts including weekends and public holidays;Knowledge of wines, spirits & cocktails would be highly advantageous;You will need to hold working rights for New Zealand.
Learn your Way - Access to our Docebo so you can Earn while you Learn!Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation WorldwideComplimentary meals on shiftAccor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary CarerAccess to our Employee Assistance Program