About this role
We're looking for an enthusiastic and detail-oriented Team Leader to join our Food & Beverage Service team in Udaipur, India. In this pivotal role, you'll lead a dynamic team to deliver exceptional dining experiences while maintaining operational excellence. You'll be responsible for overseeing daily outlet operations, managing staff performance, and ensuring all departmental standards are consistently met. This is an opportunity to make a meaningful impact in a fast-paced hospitality environment where your leadership, organizational skills, and customer-focused approach will drive success.
Lead, mentor, and motivate the F&B service team to achieve departmental goals and maintain high performance standardsPlan and manage weekly rosters and work schedules to ensure adequate staffing levels based on business demandsPrepare, maintain, and update departmental operations manuals annually to reflect current procedures and best practicesMaintain accurate daily logbooks and submit comprehensive monthly reports, including outlet performance reviews, objective assessments, and trainer evaluationsMonitor and analyze staff performance, conduct regular reviews, and identify training and development opportunitiesEnsure strict adherence to food safety, hygiene standards, and service protocols across all outlet operationsManage requisitioning, storage, and efficient use of operating equipment and supplies while controlling costsHandle guest and staff incident reports with transparency and empathy, ensuring proper documentation and resolutionManage "Lost & Found" items in accordance with organizational policies and proceduresMaintain effective communication through outlet communication boards and participate in weekly F&B meetings and daily operations briefingsFoster a collaborative and inclusive team environment that encourages open dialogue and continuous improvementResolve conflicts and address operational challenges with assertiveness and analytical thinkingAnalyze outlet performance metrics and implement data-driven solutions to optimize service delivery and guest satisfaction Proven experience (minimum 3-5 years) in Food & Beverage operations or hospitality service managementDemonstrated leadership experience managing and developing service teams in a fast-paced environmentStrong organizational and time management skills with the ability to multitask and prioritize effectivelyExcellent interpersonal and communication skills, both verbal and writtenIn-depth knowledge of food safety, hygiene standards, and service protocolsProficiency in staff scheduling, performance management, and training methodologiesStrong analytical and problem-solving abilities with attention to detailExperience with inventory control, cost management, and budget monitoringProficiency in documentation, reporting, and data analysisCustomer service excellence with a guest-focused mindsetAbility to work collaboratively with cross-functional teams and adapt to changing prioritiesConflict resolution and negotiation skillsCertification in Food Safety or Hospitality Management (preferred)Familiarity with F&B management software and point-of-sale systems (preferred)Flexibility to work varied shifts, including evenings, weekends, and holidays as required by outlet operations