About this role
Consult with guests to understand their preferences, requirements, and desired look, providing professional recommendations based on their individual needs.Provide a range of professional hairstyling services, including blow-drying, styling, updos, braiding, curling, straightening, and special occasion hairstyles.Provide professional make-up services for weddings, celebrations, photoshoots, special occasions, and other guest requirements.Apply day, evening, bridal, and special occasion make-up professionally, ensuring the look complements the guest's features, outfit, and occasion.Recommend suitable hairstyles, make-up looks, and beauty products based on the guest's preferences and occasion.Ensure all hair and make-up tools, equipment, brushes, and workstations are clean, sanitized, and properly maintained before and after each service.Maintain treatment and styling areas in a clean, tidy, hygienic, and well-organized condition at all times.Ensure proper handling, storage, and hygienic use of cosmetics, hair products, and other beauty supplies.Monitor product and equipment inventory and promptly report shortages, damages, or replenishment requirements to the Spa Manager.Maintain accurate guest service records and other documentation as required by hotel policies and government regulations.Follow all departmental Standard Operating Procedures (SOPs), health and safety guidelines, emergency procedures, and hygiene standards.Handle guests' requests, feedback, complaints, and comments professionally, tactfully, and efficiently, escalating concerns to the Spa Manager when required.Maintain a professional appearance and grooming standard in accordance with hotel and departmental guidelines.Keep up to date with current hairstyling, make-up, beauty trends, techniques, and products to enhance the guest experience.Assist with demonstrations, promotional activities, events, photo sessions, training programs, and refresher sessions as required.Assist with the preparation and execution of bridal, wedding, group, and special event beauty services when required.Coordinate effectively with Spa & Wellness, Housekeeping, Front Office, Events, and other relevant departments to ensure smooth delivery of guest services.Assist with the delivery and collection of towels, linen, and other operational supplies as required, and support the overall operations of the Spa & Wellness Department.Build and maintain positive relationships with guests and colleagues, creating a warm, welcoming, and professional environment.Ensure guest comfort, privacy, safety, and satisfaction throughout every service.Report any incidents, accidents, equipment defects, or other irregularities promptly to the Spa Manager.Perform any other reasonable duties and responsibilities assigned by the Spa Manager or management in support of the department's operations. Certification in hair and beauty therapy, aesthetics or diploma from a recognized school of alternative therapyMinimum 1 year of relevant experience in a spa or hospitality industryGood oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantage What is in it for you:
Employee benefit card offering discounted rates in Accor Hotels WorldwideDevelop your talent through learning programs by Academy AccorOpportunity to grow within your property and across the world!Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS