About this role
Reservation Responsibilities
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelinesMaintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and servicesUnderstand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenueDetermine guest needs and quote the appropriate room and rate as per requirementsInput booking information into the Reservation SystemProcess amendments to reservations such as extensions, early departures, etc.Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guestsRecord special billing arrangements for groups and conventionsCoordinate and communicate with all other departments to ensure a smooth operationAdministration & Coordination
File and organize departmental documents, maintain stationery and office supplies for the departmentPrepare monthly staff attendance report for Payroll processingPerform duties and responsibilities in a confidential manner when applicableReport any equipment failures/problems & repair requests to Maintenance DepartmentOther Responsibilities
Be aware of the hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the assigned by the Management
Key Goal:
Deliver good service