About this role
The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.
Primary Responsibilities
Manages the guest journey from pre-arrival to post-departure
Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.Works with all departments to ensure seamless service.Perform other duties as assigned. Minimum ‘O’ level qualificationExcellent written and communication skills in English and ability to communicate in a second languageGood technical knowledge of Heart of House and Guest Services OperationsKnowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coachingEffective multi-tasking and time management skillsKnowledge and experience in problem solvingHas knowledge of Opera (PMS) Possess strong interpersonal skills.Understand and addresses guests and/or colleagues needs.Train and motivate colleagues.Create and maintain a cohesive environment for the team.Focus on service with an eye for detail and an approachable attitude.Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.Prioritise and organize work assignments and delegates work effectively.Self-motivated and show good initiative in a dynamic environment.Ensure security and confidentiality of guest and hotel information.Possess good computer and property management system skillsEmbrace and responds to change effectively