About this role
We're looking for a dynamic and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India. In this pivotal role, you'll be the backbone of our operations, ensuring seamless service delivery, maintaining operational excellence, and creating a welcoming environment for all guests and colleagues. As a Duty Manager, you'll take ownership of your shift, demonstrating leadership, decisiveness, and a commitment to our organizational standards while remaining flexible and responsive to evolving needs.
Lead and manage all front-line operations during your shift, ensuring consistent adherence to company service standards and proceduresProvide professional, friendly, and engaging service while maintaining a customer-focused approach to all guest interactionsHandle guest concerns and complaints with empathy and efficiency, logging incidents appropriately and coordinating follow-up actions to ensure guest satisfactionSupervise and coordinate front desk staff and other team members, fostering a collaborative and supportive work environmentManage the Duty Manager safe and financial reconciliation in accordance with established company procedures and security protocolsMonitor and maintain operational standards across all guest-facing areas, identifying opportunities for improvement and innovationRespond quickly to emergencies and incidents, demonstrating resilience and sound judgment while maintaining transparency with relevant departmentsAdvise senior management of any matters relating to guest welfare, behavior, and satisfaction that require attentionPerform administrative duties including shift reports, incident documentation, and communication with other departmentsEnsure compliance with all safety policies, local regulations, and organizational proceduresAssist guests with inquiries regarding hotel facilities and services in an informative and helpful mannerBalance operational needs, administrative requirements, and colleague support to maintain an efficient and organized workplacePerform additional duties as assigned by management to support organizational goals Proven leadership experience in a hospitality, operations, or customer-service environmentDemonstrated proficiency with Property Management Systems (PMS) and related softwareStrong computer literacy in Microsoft Windows applications and standard office toolsExcellent interpersonal and problem-solving abilities with the capacity to remain calm and courteous under pressureOutstanding communication skills in both spoken and written English; additional language proficiency is a plusHighly responsible, reliable, and detail-oriented with strong organizational skillsAbility to work effectively in a fast-paced environment while managing multiple prioritiesProven ability to focus on guest needs and deliver exceptional customer serviceExperience with cash handling, financial reconciliation, and safe managementKnowledge of crisis management, emergency response procedures, and incident reportingCapability to supervise and motivate team members while fostering a collaborative workplace cultureProficiency in time management and shift schedulingProfessional presentation and demeanorUniversity or college degree in hospitality management, business administration, or a related discipline (preferred)Familiarity with local regulations, compliance requirements, and safety standards relevant to the Hyderabad market (preferred)