About this role
Job Summary
At Fairmont Mumbai, we invite our guests to experience a sanctuary of serenity and rejuvenation. As a Spa Therapist, you will embody Fairmont’s promise of turning moments into memories through warm, intuitive, and professional service. With your expertise and passion for holistic well-being, you will deliver bespoke treatments that restore balance, inspire relaxation, and reflect the timeless elegance of the Fairmont brand.
Key Responsibilities
Deliver an exceptional range of spa and wellness treatments—massages, facials, body scrubs, and signature therapies—crafted to meet guest preferences and Fairmont standards.
Create a tranquil, personalized experience that nurtures both body and mind, ensuring every guest feels valued, relaxed, and cared for.
Maintain immaculate cleanliness, ambiance, and readiness of all treatment rooms and spa facilities, in keeping with luxury standards.
Anticipate guest needs with genuine warmth, offering thoughtful recommendations on treatments and products to enhance their journey.
Support retail and spa promotions by sharing in-depth product knowledge in an elegant and non-intrusive manner.
Uphold all hygiene, safety, and sanitation protocols to ensure the highest level of guest comfort and confidence.
Assist in daily spa operations with a collaborative spirit, contributing to a seamless guest experience.
Participate in continuous training to refine skills and stay aligned with Fairmont’s global wellness philosophy.
Qualifications & Skills
Diploma or certification in Massage Therapy, Beauty Therapy, or a related discipline from a recognized institution.
Minimum 1–2 years of experience in a luxury spa or 5-star hotel environment.
Strong understanding of massage modalities, skincare, and body treatments.
Exceptional guest engagement and communication skills, with a graceful and composed demeanor.
Professional grooming, positive attitude, and a passion for luxury wellness experiences.
Ability to maintain discretion, empathy, and composure in a serene setting.