About this role
OVERVIEW OF DUTIES
Welcomes guests and delivers attentive, personalized service reflecting Brassmith’s premium jazz-bar concept and Accor standards.Manages dedicated floor service and assists with hostessing and seating when required.Contributes to guest satisfaction, repeat visits and outlet revenue through service and upselling.Customer Relations
Welcomes, seats and engages guests with a friendly, professional approach.Provides attentive service, responds to requests and follows up on guest feedback.Introduces Brassmith’s menu, promotions and live entertainment; recognizes returning guests.Professional Techniques / Production
Prepares tables and service stations; takes orders, serves food and drinks, clears and follows up.Coordinates with bartenders and kitchen for accurate, timely service, allowing bartenders to focus on beverage production.Adapts floor service to reservations, busy nights, private events and live performances.Maintains clean, well-presented guest and service areas before, during and after service.Commercial / Sales
Recommends suitable beverages, food and promotions to increase average guest spend.Builds guest loyalty through product knowledge and consistently personalized service.Management and Administration
Follows POS, order-taking, billing and opening/closing procedures.Handles glassware and equipment carefully; reports shortages, breakages and defects.Supports briefings, stock counts and event setup when required.Supports monthly attendance, guest trackers, loyalty trackers, entertainment attendance, required for internal communication meetings.Hygiene / Personal Safety / Environment
Follows HACCP, food safety, personal hygiene and hotel security procedures.Uses equipment safely and reports hazards or incidents promptly.Supports Accor environmental commitments through energy saving, recycling and waste reduction. Previous experience as a bartender in a hotel or hospitality setting is preferred.Guest-focused, confident in upselling and comfortable working during live entertainmentExcellent customer service and communication skills.Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.Strong attention to detail and accuracy in preparing and serving drinks.Understanding of responsible alcohol service practices and compliance with regulations.Flexibility to work varying shifts, including evenings, weekends, and holidays. Diverse, young and vibrant team