About this role
You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular!Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questionsHave a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks aheadWork closely with the Restaurant General Managers and Head Chefs to deliver a consistently excellent experience in our spaces
A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests!2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journeyExperience using CRM bookings systems and table managementExceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’sYou’re looking for a place where you can be you; no clones in suits hereYou’re not precious. We leave our egos at the door and help get things doneYou’re up for doing things differently and trying (almost) everything onceYou want to be part of a team that works hard, supports each other and has fun along the way Competitive salary including TRONCUp to 28 days holidays (inclusive of bank holidays), pension, and life insurance.A Medicash Plan to claim money back and get access to lots of ways to support your physical & mental wellbeingGoes without saying, but we’ll feed you during your shift