About this role
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director, Front Office, where you will lead, train and recognize your team in support of exceptional guest service!
Summary Of Responsibilities
Assist the Front Office in all aspects of the department and ensure service standards are followedActing Director of Front Office in absence of DFOManage the performance, productivity and development of all Front Office Leaders.Provides Leadership support for Reception, Royal Service, Concierge, Fairmont Gold and Guest Services in the daily operational duties for these areasThe ability to utilize interpersonal and communication skills to lead, influence, and encourage othersWork with Leaders and employees to carry out procedures ensuring an efficient check in and check out processConsistently offer professional, friendly and engaging serviceEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesEnsures guest and employee satisfaction and maximizes the financial performance of the departmentHandles complaints, settling disputes, and resolving conflictsCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationTrain supervisors and fulfill training role in the absence of the trainerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assigned Passion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an assetFluency in EnglishMust have the ability to handle a multitude of tasks and Guest requestsKnowledge of Opera and Dayforce is an assetStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a Hotel loyalty program an assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint) Compensation: $78,000 - $84,000 USD per year
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.Belonging: We celebrate our differences. We support each other and we always stand together.Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.Integrity: We build trust through mutual respect and being authentic.Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.