About this role
We are seeking an experienced and detail-oriented Housekeeping Supervisor to join our dynamic team in Tokyo, Japan. In this pivotal role, you will oversee the daily housekeeping operations across assigned guestroom floors ensuring exceptional cleanliness, presentation, and guest satisfaction. You will lead, mentor, and inspire a team of Room Attendants and Housemen while maintaining the highest standards of quality and efficiency. This position offers an exciting opportunity to make a meaningful impact in a fast-paced, multicultural hospitality environment where your leadership, organizational expertise, and customer-focused approach will be valued and celebrated.
Supervise and coordinate daily housekeeping operations across assigned guestroom floors ensuring seamless execution and consistent qualityConduct thorough and systematic inspections of guest rooms to verify adherence to brand standards and organizational policiesMonitor, guide, and support Room Attendants and Housemen in their daily duties, providing constructive feedback and coaching to maintain efficiency and quality standardsRespond promptly and empathetically to guest requests and special instructions, ensuring all preferences are documented and followed with precisionTrain, develop, and mentor housekeeping staff on proper cleaning techniques, health and safety protocols, grooming standards, and customer service excellenceMaintain accurate inventory levels of linens, amenities, and cleaning supplies, coordinating with procurement to prevent shortages and optimize resource utilizationIdentify, document, and follow up on maintenance issues, room discrepancies, and equipment concerns, collaborating with Engineering and Front Office teams for timely resolutionEnforce proper use, care, and storage of housekeeping equipment and supplies, promoting a culture of responsibility and sustainabilityCoordinate seamlessly with Front Office, Engineering, and other departments to ensure smooth room operations and efficient maintenance follow-upsAssist in planning staff schedules, task assignments, and workload distribution to optimize productivity and team moraleAnalyze performance metrics and quality standards, implementing improvements and innovative solutions to enhance operational efficiencyFoster an inclusive, supportive team environment that celebrates diversity and encourages open communication and collaboration Minimum 2–3 years of hands-on housekeeping experience in a luxury hotel or upscale hospitality settingAt least 1 year of proven supervisory or team leadership experience in a housekeeping departmentComprehensive knowledge of housekeeping procedures, advanced cleaning techniques, and international hygiene standardsExcellent verbal and written communication skills in English; fluency in Japanese is highly preferredStrong proficiency with housekeeping management software and basic Microsoft Office applications (Word, Excel, Outlook)Exceptional attention to detail with a demonstrated ability to maintain high quality standards consistentlyOutstanding organizational and time management skills with the ability to prioritize multiple tasks effectivelyProven leadership and team management capabilities with experience in staff training and performance developmentStrong problem-solving and decision-making abilities with a proactive, solution-oriented mindsetDemonstrated customer service excellence and commitment to guest satisfactionAbility to work flexibly, including early mornings, evenings, and weekends as required by hotel operationsCultural awareness and adaptability to work effectively in a multicultural, international environmentPhysical capability to perform housekeeping duties and walk assigned areas regularlyResilience and ability to thrive in a fast-paced, dynamic hospitality environmentPreferred: Experience in Japanese hospitality standards and understanding of Japanese guest service expectationsPreferred: Additional language proficiency beyond English and Japanese