About this role
A career that lets your passion shine:
By welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guest needs and offer recommendations that make their stays even more special.
Assisting the Night Manager to check and prepare reports & statistical information in accordance with service standards and auditing proceduresBalance Food & Beverage point of sale transactions and credit card transactions to journal reportsGreet, check-in, respond to requests and settle accounts while providing exceptional serviceAssist other departments with overnight duties as required to ensure a positive guest experience What you will bring to the role:
A service-focused personality is essential, with the ability to connect with guests through story telling and anticipation of needsPrior night audit / front office experienceExperience working with Windows, Microsoft Office Suite and Opera (or a related PMS system)POS experience is an assetStrong interpersonal and problem solving skills, with the ability to think on your feetUnprovisional full driver’s license an advantage. Confident driving both automatic and manual carsFluency in English language, both written and verbal; additional languages are an assetMust have Responsible Service of Alcohol certificationFull Australian working rightsFull availability to nights, weekends, public holidays essential Thrive in our Sofitel community, with:
Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwideUp to 50% discount on meals at Sofitel AdelaideFamily & Friends accommodation discountsLearning programs through our AcademiesFree 24 hour access to our Employee Assistance ProgramOpportunities to develop your talent and grow within our property and across the world!Ability to make a difference through our corporate social responsibility activitiesOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Special note:
Only applicants currently located in Australia with full Australian working rights will be considered.