About this role
Primary Responsibilities
Business Performance
Prepare periodical department budget & forecast, manage all operational costs within budgetsMonitor and control inventories for operating equipment including linen, crockery and glassware where applicablePrepare and analyze monthly P&L and month-end reports, identify deviation from business plan goalsParticipate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.Operation
Compile and update Standard Operating Procedures for all areas of responsibility periodicallyEnsure that all auditing and reporting standards are conveyed to staff and adhered toEnsure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely mannerConduct quality control inspections of all areas of the hotel and share results with the teamWork with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaningConduct monthly Staff Meetings and daily briefings with Operational ManagersManage all outside contractors relating to his/her department ensuring that they follow all hotel policiesOversee operations of Laundry and Linen, Flower and Decoration, and Butler Service Team Management
Interview, select and recruit Housekeeping employeesIdentify and develop team members with potentialConduct performance review with the teamConstantly monitor team members’ appearance, attitude and degree of professionalismDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the businessPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of servicePrepare payroll and gratuity reportsConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communicationManage organization and cleanliness of departmental areas by conducting weekly walk throughPerform other duties assigned by the ManagementMain Complexity/Critical issues in the Job
Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets. Bachelor's in hospitality management / Diploma in Hotel ManagementAdditional certification(s) from a reputable Hospitality Management school will be an advantageMinimum 6 years of Housekeeping experience with 3 years at a management levelExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointHigh degree of professionalism with sound human resources management and business acumen capabilities Competencies
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times