About this role
At Fairmont Hotel Dubai, ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. Reporting to Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
Welcome and assist Guests’ needs according to Accor Brand StandardsRemain observant and respond to each Guest who they come in contact withGive clear information when explaining procedures and providing informationCare for Guests’ immediate needs by getting them comfortable into the room upon registration into the Hotel, as well as assisting in the departureBe an ambassador of Fairmont Dubai by providing an excellent first impressionDeliver faxes, mail, parcels, and run errands in a timely mannerGreet all Guests courteously, using the Guest’s name whenever possibleUse the Guest’s name at least 3 times during the conversationExplain room features and Hotel Services to GuestsAdhere to procedures of Key ControlFollow Occupational Health & Safety regulationsReport suspicious people, parcels, vehicles, and behaviors to SecurityEnsure adherence to Accor Code of Ethics
Must possess outstanding guest services skills, professional presentation and sophisticated communication skillsMust be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist peopleProficient in the English language (verbal & written), second language is an assetMust be physically fit in order to lift items up to 30 kilogramsMust be able to handle a multitude of tasks in an intense, ever-changing environmentMust be flexible in terms of working hours What is in it for You:
Learning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limitJoin our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our Commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS