About this role
Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiencyMaintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurateRespond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyaltyCollaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunitiesPerform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned Bachelor's degree in Hotel Management from a recognized institutionFresher or 1 year of experience in a reservation, hospitality.Proficiency with reservation management systems, property management software (PMS), and booking platformsStrong written and verbal communication skills in English with proficiency in Microsoft OfficeExcellent data entry and database management abilities with keen attention to accuracyDemonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistentlyStrong interpersonal and collaborative skills with a customer-focused approach and genuine empathyProblem-solving mindset with analytical skills and the ability to make decisive decisions under pressureResilience and adaptability to thrive in a fast-paced, dynamic work environment