About this role
Job Title: Beauty Therapist, Casual 0-hour contract
Department: Beauty & Fitness
Inspired & Supported by: Beauty & Fitness Operations Leader
Salary: £15,80 per hour including service charge
Shifts: 10:00 to 18:30, 13:00 to 21:30
Your purpose will be:
To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness.
You will be accountable for:
Ensuring the comfort and safety of all guests
Meeting all Forbes and LQA standards while providing a personalised and memorable experience
Ensuring the facilities and treatment rooms are maintained and replenished to a high standard at all times
Meeting sales targets for the upselling of treatments and products
Your key responsibilities & contribution will be:
Welcome guests, provide a warm orientation and anticipate guest needs during visit
Schedule treatment bookings and ensure smooth operation of the reception
Perform massages, facials, manicures and pedicures in a safe, professional and hygienic manner.
Ensure timeliness for appointments and thoroughly review appointments after completing each service
Assist in the operations of the reception and the facilities
Deal with any guest complaints, comments or concerns with discretion and urgency
Maintain guest confidentiality at all times
Comply with all health and safety processes
Assist with monthly stocktake
Maintain accurate accounting procedures for transactions and reconciliations
Keep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our services.
What you will need to do this role:
Essential:
Passion for customer service and providing outstanding treatments to all guests
Graduate from an accredited school of aesthetics (CIDESCO,CIBTAC, NVQ3 or equivalent)
Minimum of 2 years of experience as an Aesthetician
Previous experience in a luxury environment or day spa
Trained in body treatments, facials, manicure and pedicure
Outstanding communication skills, both written and spoken
Enthusiastic and positive personality
Excellent attention to detail
Highly organised and able to work independently
Flexibility to work shifts and weekends
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
Competitive salary, pension
Accrued holidays
Exclusive discounts:
Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access
Local discounts for F&B and retail