About this role
Scope of Position:
The Spa Therapist is responsible to deliver professional massage therapy, body treatments, ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Responsibilities:
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guestsPossess knowledge about all aspect of Movenpick treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete detailsMaintains cleanliness of the facilities and they are in peak sanitary conditions at all timesPerforms all massage, body treatments, and aesthetic services as certified or trained to do so and as per Movenpick brand standardsEnsures individualized guest service through acknowledging and responding to needs and expectationsReviews guest’s medical history/ waiver and all information ,prior to performing each treatment.Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working orderMaintains proper supplies of professional products, towels, and other supplies in treatment roomsPossess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilitiesAssists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)Works with related hotel departments to ensure efficiency in meeting guest needsContributes to the team environment by assisting spa colleagues in all areasParticipates in the orientation and training of all new/temporary colleagues assigned to MovenpickFollows Occupational Health and Safety regulationsPerform other duties as and when required. Minimum of two-year experience in spa industry or hospitality an asset.Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.Proficient in English language (verbal and written) with a second or third language as an asset.Must be able to handle a multitude of tasks in an intense, ever-changing environment.Must be flexible in terms of working hours, and able to work with little or no supervision.