About this role
Why work for Fairmont Pacific Rim?
Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free CertificationA competitive salary, starting from $77,500.00 per annumComplimentary work meals through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and WhistlerTransLink monthly pass reimbursement programExtensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleaguesOpportunities to participate in sustainability, charity, and community engagement initiativesAccess to world-class training, leadership programs, and career development opportunities across a global hospitality networkBe part of a dynamic, diverse team in a stunning luxury environment where no two days are the sameEnjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor propertiesOpportunity to grow within a collaborative and professional Rooms Division teamOpportunity to shape and innovate elevated guest experiencesWork alongside passionate, service-driven professionalsDistinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the cityWhat you will be doing:
Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times.Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure all service standards are followed with friendly and engaging serviceParticipating in interviewing, recruiting and selection of new team membersLiaise with VIP parties, ensuring that transportation is in order and greeting and escorting as needed throughout stayThorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation proceduresAct as property champion for valet parking system and coordinate with external parking contactsLiaise with other departments to ensure smooth guest arrival and departure experienceRespond to both employee and guest issues promptly, completing follow up and taking corrective action as requiredDevelop and implement arrival and departure SOP’s, fostering a service oriented culture.Coordinate the training, operations, and success of the valet departmentComplete workforce planning including scheduling and working with Rooms Division Coordinator to ensure Dayforce accuracyAll other duties as assigned
Your experience and skills include:
A minimum of two-year’s experience in luxury hospitalityExcellent interpersonal and communication skillsHighly organized and results-orientatedAbility to prioritize work in an environment with multiple interestsAbility to work effectively and efficiently in high-pressure circumstancesCompetency using a variety of computer softwarePrevious hotel management experience preferredExperience with Opera Cloud system and Windows applications Your team and working environment:
Remarkable address in Vancouver.Working with a diverse and talented team of passionate individuals, in a luxury hotel environmentA team dedicated to providing the best guest experienceA team with outstanding attention to detail and dedicated to delivering unparalleled customer service
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS