About this role
As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure. You’ll be the calm in the chaos, the detail-checker, the vibe-setter, and the problem-solver.
This is a fast-paced, guest-facing role where your ability to connect, anticipate needs, and move with confidence makes all the difference.
Key Functions
Deliver an exceptional, personalised check-in and check-out experienceRespond to guest requests with warmth, professionalism and urgencyManage reservations, room allocations and guest billing with accuracyMaintain strong knowledge of hotel facilities, services and local hotspotsCoordinate guest requests and VIP arrangements with internal teamsSupport group arrivals, events and guest logistics when requiredTake ownership of service recovery and resolve issues end-to-endFollow hotel policies, procedures, and safety/security standards Previous hotel reception / guest services experience preferred
Opera Cloud (PMS) experience highly regarded
Calm under pressure, proactive and solutions-focused
Strong communication skills and attention to detail
Available for a rotating roster incl. weekends & public holidays
Professional presentation and positive attitude
Must have full Australian working rights
Ready to Make Your Mark?
If you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.