About this role
GENERAL MISSION
To ensure the efficient administration of the Executive Office.To assist directly the General Manager in his responsibilities.RESPONSIBILITIES AND MEANS
Ensures that the day to day administrative needs are fulfilled.Be responsible for rendering secretarial and clerical services for the General Manager.Keeps all information confidential.TECHNICAL RESPONSIBILITIES
Inputs in the computer specific data when requested.Handles telephone incoming/outgoing calls.Arranges appointments for, and reminds of appointments and meetings.Keep files in good order.Handle different kind of bookings for owning companiesBe in charge of expatriate contract follow-up including IMS, renewal, local language translation.Duty arrangements for department heads.Operation smile donnation register.Maintain proper communication including follow up with owning company, shareholders and Accor office.Assisting AAPC office’s employees for entry visa to Vietnam.Coordinate & arranging airline tickets & accomodation, visa for GM and department heads trips.Be responsible for the good order/cleanliness of own work area and equipment.Monitors the casual staff requisitions of departments.Follows up with approval of casual staff orders submitted by department heads and sends these orders to the supplier in most proper ways.Coordinates with the supplier in effective manner to make sure all casual staff fully attends the operations in terms of working schedule, quantity as required in the casual staff orders.Ensures casual staff strictly follows grooming standards, working regulations and hotel rules.Handles complaints and proposes solutions for problems concerning to employment of casual staff in daily operations.Ensures the accuracy of casual staff attendance record. Prepares monthly payment report and other reports as required by hotel management.COMMERCIAL RESPONSIBILITIES
Handles suppliers when requested.ADMINISTRATIVE RESPONSIBILITIES
Records and transcribes minutes of meetings.Drafts routine or simple correspondence as assigned.Typing correspondence, memorandums, circulars, reports etcOpens/dispatches mail relative to the division.Maintains office supplies.Performs special duties in relation with the division when requested.HUMAN RESOURCE RESPONSIBILITIES
Handles human relation duties for employees.Sees that employee’s complaints, needs are passed on to the General Manager.Conducts oriented training programs of Accor Group for employees in a regular basis.REPLACEMENT AND TEMPORARY MISSION
Performs other related duties and special projects as directed by the General Manager. Essential Qualifications
Education:
A bachelor's degree in hospitality management, business administration, or a related field (optional but advantageous).Relevant certifications in office management or secretarial courses are a plus.Experience:
Previous experience in a PA, Executive Assistant, or similar role.Familiarity with the hospitality industry is highly desirable.Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and hotel management software.Excellent typing speed and document preparation skills.Familiarity with scheduling tools and communication platforms.Responsibilities to Prepare For
Managing the GM’s calendar, arranging meetings, and coordinating travel plans.Acting as a liaison between the GM and hotel departments or external contacts.Preparing reports, presentations, and correspondence on behalf of the GM.Taking notes during meetings and ensuring follow-up on action points.Assisting with guest relations and handling VIP or special requests.Keeping the GM informed about hotel performance, guest feedback, and other key updates.Languages
Fluency in English is essential.Additional language skills, particularly those relevant to the hotel's location or clientele, are a significant advantage.
2 years related experience, including supervisory experience, or an equivalent combination of education and experience