About this role
Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:
Managing arrivals and departuresResponding to guest requests efficiently and courteouslyCommunicating with other departments to ensure all guest requests and needs are metActively resolving guest issues and challengesPromoting the Accor Live Limitless Loyalty ProgramAbility to work a flexible 7-day roster including AM and PM shifts and nights as required.You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Your experience and skills include:
Service focused personality is essential
The successful candidate will have previous experience in a similar role plus:
Strong written and verbal communication skillsTime management skills with the ability to multi-taskGood interpersonal skills with the ability to communicate with all levels of team membersAbility to provide prompt and efficient service including upselling advantageousEntrepreneurial spirit with drive, ambition, and a high level of energy
Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
Vibrant Social Vibes: From team shout-outs and "Heartist" celebrations to casual after-work gatherings, we make sure the energy behind the scenes is just as buzzing as our lobby.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.