About this role
The Receptionist is responsible for welcoming and assisting guests, handling reception enquiries and requests, and ensuring a smooth and personalized experience throughout their stay. The role provides professional and attentive service while maintaining efficient reception operations and a high standard of guest satisfaction. Key Responsibilities: Welcome guests warmly and provide professional assistance at reception. Handle guest enquiries, requests, feedback, and concerns promptly. Assist with check-in and check-out procedures. Provide accurate information about hotel facilities, services, and activities. Coordinate with other departments to ensure timely follow-up on guest requests. Handle guest payments and related reception transactions accurately. Support upselling opportunities and promote hotel services. Maintain accurate records and follow reception procedures and standards. Ensure the reception area is professional, organized, and welcoming. Perform other duties as requir...