About this role
At Fairmont Hotel Dubai, you are responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. The Spa Therapist will provide courteous services to Guests & Members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:
An ambassador of Fairmont Dubai by providing memorable Guest experiencesDemonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning GuestsPossess knowledge about all aspects of the spa’s treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete detailsMaintain cleanliness of the facilities to ensure they are in peak sanitary conditions at all timesPerforms all massage, body treatments, and aesthetic services as certified or trainedEnsure individualized Guest service through acknowledging and responding to needs and expectationsReview Guest’s medical history / waiver and all information in SpaSoft, prior to performing each treatmentMaintain clean and neat work environment at all times ensuring equipment for body treatments and personal equipment is in safe working orderMaintain proper supplies of professional products, towels, and other supplies in treatment roomsPossess thorough knowledge about all aspect of Spa’s operations including telephone usage, Guest relations, retail sales, and spa services and facilitiesAssist Members and Guests with the use of sauna, steam, whirlpool, etcHandle Guest complaints and solves problems to the degree possibleWork with related hotel departments to ensure efficiency in meeting Guest needsContribute to the team environment by assisting Spa Colleagues in all areasParticipate in the orientation and training of all Colleagues assigned to the spaFollow Occupational Health and Safety regulations What is in it for You:
Learning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limitJoin our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our Commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS