About this role
Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal lives·Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personalityAs a Front Office Supervisor, you will:
Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
Assist with reservations, back-office tasks, and guest inquiries
Handle guest requests and issues professionally, ensuring satisfaction at every step
Motivate and support your team, helping new team members settle in and thrive
Ensure compliance with health, safety, and hygiene standards
Previous hotel or hospitality experience desired
A positive, can-do attitude and flexibility to work in a fast-paced environment
Strong multitasking and communication skills
A passion for guest service and attention to detail
Willingness to work flexible hours, including weekends and holidays