About this role
Consistently offer professional, friendly and engaging service.Assist in the day-to-day operations of the People & Culture department.Maintaining flow of documents & ensuring they are as per Hotel policies.Prioritize all telephone calls and in-person visitors, scheduling appointments as required.Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.Maintain confidential filing system for correspondence, policies, standards, regulations and various matters related to the office.Maintain lockers inventory and conduct spot check to ensure high standard of hygiene at all time. Be in charge of the overall Back of House areas including cafeteria, First Aid room, corridors, washrooms, lounges and ensure they are spotless and tidy at all time. Assist and lead the quarterly pest control in the lockers, with the support of the Hygiene Manager.Assist heartists in exit checklist, clearance, exit interview and resignation process.Ensuring the timely posting of pictures from heartist events on the appropriate communication channels, such as Facebook, WhatsApp, LinkedIn, Back of House Area.Process letter Requests from heartists (Salary, Employment, Experience Certificates).Filing of all heartist documents on a regular basis and maintaining up to date heartist files.Processing of new heartists, changes of status and separations in OasysUpdating the monthly attendance for P&C in Oasys.Birthday Calendar, preparation and sending to all heartists via email.Assist and lead the P&C activities and events throughout the year, such as but not limited to, Townhall, sport events, cafeteria events, CSR activities, accommodation gatherings, national days…Assist our heartists in any request they might have such as banks issues, cafeteria, insurances and display empathy and flexibility even outside of the work hours when necessary.Handle all decorations related to P&C, in the office, cafeteria, Back of House for all events and celebrationsLiaise with our agents to book our heartists’ vacations tickets.In charge of the Bienvenue Cards order and issuance.Organize any heartists’ recognition, such as weddings, birthdays, new born.In charge of the daily operations in the cafeteria, which include liaising with the catering company to ensure consistency of the meals in the cafeteria, organize regular audits and survey, lead the cafeteria committee to collect feedback.Addition of new joiners to group insurance – Health Insurance, Workmen’s’ Compensation and Life insuranceDeletion of leavers from group insurancesSubmission of debit/credit note from insurance to Finance – trackers to be maintained and follow up to be doneSubmission/follow-up of medical claims with insurance brokerProcessing Workmen’s’ Compensation claims for all accidents that occur at work.Scheduling Training Room when required by other departments.Support the L&D section with trackers, posters, and recognition programs when necessary.Assist the P&C Team when necessary, for events, orders, gatherings etc…Other P&C tasks as and when requested by the P&C Manager and the Director of P&C. Previous administration or People & Culture experience requiredComputer literate in Microsoft Window applications required, knowledge of Oasys is a plusUniversity/College degree in a related discipline an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilities, with a flexible attitudeStrong work ethics and confidentialityHighly responsible, trustworthy and reliableAbility to work cohesively as part of a team, ability to display empathy at all timesAbility to focus attention on heartists needs, remaining calm and courteous at all timesOpen-minded, ready to assist outside of the working hours/days if anything occurs or if any event to attend