About this role
Greeting and checking in/out guests efficiently while verifying registration information and processing paymentsManaging reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractionsHandling guest inquiries, complaints, and special requests to ensure a positive experienceOperating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining recordsPromoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunitiesCoordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the propertyFollowing brand standards and company policies to ensure consistent service qualityManage online, phone and in-person room reservationsWelcome guests, check them in, distribute room keys and explain the hotel’s amenitiesTake payment from customersRespond to guests’ issues and complaints in a friendly, timely mannerExplain local amenities and attractions to guestsWork with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs Bachelor's Degree of Hotel Management or Equivalent At least two years of customer service experienceOne year of front desk experience in the hospitality industryExcellent verbal communication skillsAvailability to work shifts, including evenings, weekends and holidaysAbility to solve client issues in a friendly and timely fashionFriendly and welcoming demeanor experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.