About this role
Scope of Role:
The Inspire program is designed for promising hotel talent, offering a unique opportunity to immerse themselves in hotel operations and train alongside the best professionals in the industry. As an Inspire F&B, you'll enjoy an immersive and diverse experience at our iconic restaurants, bars and banquets, discovering all facets of Food & Beverage in a prestigious setting.
This program will allow you to develop your skills, gain a global vision of the standards of the luxury industry and actively contribute to offering special and unique experiences to our customers. If you aspire to an exceptional career in luxury hospitality, the Inspire program is the springboard for you!
Graduated from a recognized hotel school or university within the last two yearsFluency in spoken and written in EnglishFlexibility, adaptability and resistance to stressVery good communication skillsFlexibility and availability in schedulesTeam-orientedCustomer Service OrientedAttention to detailOrganizedEase of presentation and trainingHighly responsible and able to handle confidential information with the utmost discretion.Highly organized and able to prioritize and meet deadlines in a fast-paced environment.Professional telephone manner and demeanor.Excellent interpersonal, written and verbal communication skills.Computer literacy is a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint. General missions:
To constantly offer a professional, friendly and endearing serviceEstablish and maintain effective relationships with employees, monitor their levels and schedulesOrganize employee schedulesImplement all necessary actions in order to provide a high-end quality serviceMaster the offer of the menu, their garnishes, the content and method of preparation and master the promotionHandle customer complaints and report to their immediate supervisorConduct pre-service briefings and maintain close links with the Head of DepartmentControl inventory for daily use in restaurants and bars to ensure service levelsLead by example and apply technical and emotional LQA standardsCommit to the quality of its service, its discretion and its perfect honestyStrictly comply with hygiene and health regulationsComply with ergonomic work standards in accordance with health and safety rulesAdhere to departmental policies, procedures and service standardsComply with all security policiesAll other duties, as assigned.Specific missions:
F&B rotation across all food and beverage outletsSupervise the service team in collaboration with the Banquet service.Personally take care of guests and their food order requestsParticipate in all areas of required administrative work, including but not limited to: planning, opening/closing tasks, cleaning and maintenance checklistsBe present on the ground and lead by example as a warm and professional hostSupervise the service team in collaboration with the F&B Management team.Personally take care of customers (reservations, seating, order taking, cashier duties if necessary) and ensure that colleagues under his/her supervision serve them efficientlyManage pressure and compelling demands from other departments in relation to inventory and budget managementBe exposed to the logistics and organization of the different F&B departmentsUnderstand the dynamics of the department and plan colleagues effectivelyEffectively plan and prepare the hotel and department for future audits. EMPLOYMENT EQUITY
We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.