About this role
PURPOSE OF POSITION
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
KEY ROLES & RESPONSIBILITIES
Process all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Fairmont StandardsAccurately record and control wake-up callsAssist guests with international calls and directory queriesCall guests by name whenever possibleAbide by principles of guest privacyHandle guests requests promptly and report complaints to the Telephone SupervisorAware of local telephone listings and frequently dialed numbersStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsMaintain a clean work environment PERSONAL ATTRIBUTES
Written and verbal communication skills in TurkishWritten and verbal communication skills in EnglishAble to develop rapport with Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relationsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQUALIFICATIONS
Secondary Education or relevant qualifications in Hotel Management.EXPERIENCE
Minimum 1 year relevant experience preferably in a four or five star hotel Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.