About this role
JOB OVERVIEW:
Under the general guidance of the Spa Manager, the Spa Therapist is responsible for delivering exceptional spa treatments and personalized guest service. This role ensures each guest receives a professional, relaxing, and rejuvenating experience, in alignment with the spa’s service standards and brand values. The Spa Therapist must maintain the highest level of professionalism, cleanliness, and guest confidentiality while promoting wellness and overall well-being through a variety of treatments and services.
YOUR KEY RESPONSIBILITIES:
Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standardsConduct thorough consultations with guests to determine individual needs and tailor treatments accordinglyMaintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each servicePrepare treatment rooms with necessary supplies, linens, and products before guest arrivalEnsure guest comfort and satisfaction by providing attentive and personalized serviceMaintain accurate records of treatments provided and guest preferencesAlways uphold confidentiality and professionalism, respecting guests’ privacy and boundariesAdhere to all health, safety, and hygiene regulations in accordance with spa policies and local lawsAttend all required training sessions and departmental meetingsSupport spa operations by assisting with opening and closing duties as neededCommunicate effectively with Spa coordinator and other team members to ensure seamless guest flowPromote wellness and relaxation, contributing to a tranquil and welcoming spa environmentReport any maintenance issues or guest concerns to the Spa Manager promptlyWe recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. SPECIFIC JOB KNOWLEDGE & SKILLS:
Minimum of 2 years’ experience as a licensed massage therapist or esthetician in a luxury spa or hospitality settingCurrent state or local license/certification in massage therapy and/or aesthetics (as applicable)Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatmentsKnowledge of anatomy, physiology, and contraindications related to spa treatmentsStrong customer service and interpersonal skills; ability to create a welcoming and calming environmentExcellent communication skills to understand guest needs and explain services or products clearlyAbility to maintain confidentiality and discretion at all timesDetail-oriented with a commitment to hygiene and cleanliness standardsAbility to work a flexible schedule, including weekends, evenings, and holidaysTeam player with a positive attitude and willingness to support colleaguesComfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)Professional appearance, demeanor, and grooming standards consistent with luxury hospitalityAll team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. All your information will be kept confidential according to EEO guidelines.