About this role
We are seeking an experienced and dynamic Assistant Front Office Manager to join our front office operations team. This is a pivotal leadership role, working closely with our Front Office Manager, you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Assistant Front Office Manager at Sofitel Brisbane Central, you will play a pivotal role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.
Oversee and manage all front office operations, including reception, concierge, and communication centreLead, train, and motivate the front office team to deliver outstanding customer serviceDevelop and implement strategies to enhance guest satisfaction and loyaltyManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMonitor and analyse key performance indicators to optimise front office operationsEnsure compliance with hotel policies, procedures, and industry standardsManage front office budgets and financial reportsImplement and maintain efficient check-in and check-out proceduresStay updated on local events and attractions to provide guests with relevant information You will excel in this role if you have:
2+ years’ progressive Front Office experience, including leadership in a luxury or upscale hotelStrong knowledge of PMS (Opera preferred) and Microsoft Office, with solid revenue and yield management understandingEffective leader with experience recruiting, training, and developing high-performing teamsExcellent communication and interpersonal skills, with a guest-focused and solutions-driven approachHighly organised with the ability to multitask, prioritise, and perform in a fast-paced environmentStrategic thinker with strong problem-solving and decision-making capabilitiesFlexible and adaptable, with availability to work varied shifts and meet physical role requirementsRelevant qualifications in Hospitality Management (degree or certification preferred) Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.
Thrive in our Sofitel Brisbane Central community, with:
Heartist benefits including global accommodation and dining discounts for you, your family and friendsComplimentary hotel stay package to celebrate your work anniversarySecure parking in the centre of Brisbane for only $10 per dayDirect access to Central train stationComplimentary meals in the ambassador dining roomLaundered uniforms and dry cleaning of duty attireAccess to wellbeing programs and learning platformsLet your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.