About this role
We're looking for a professional and detail-oriented Groups & Reservations Manager to join our team in Perth, Australia. In this role, you will oversee all group bookings, airline groups, group lists, and room allocations operations, managing client relationships while maximizing revenue and ensuring exceptional service delivery. You will be responsible for coordinating with various departments to ensure seamless execution of group events and maintaining our organization's reputation for excellence.
Key Responsibilities
Manage and process group reservations and bookings—including airline group blocks, precise room allocations—using reservations management systems, ensuring accuracy and timely confirmation.
Develop and maintain strong relationships with corporate clients, travel agencies and airline representatives through professional communication and personalized service.
Coordinate with sales, operations, housekeeping, and front desk teams to ensure all group requirements, flight schedule changes, and rooming specifications are met and exceeded.
Quote group rates and packages.
Handle customer enquiries, special requests, and resolve conflicts professionally and efficiently.
Monitor group booking trends and prepare accurate forecasts and reports for management review.
Train Front Office team, providing guidance on customer service standards and operational procedures, particularly regarding airline group processing and room allocation management.
Maintain detailed records of group bookings, contracts, and correspondence in compliance with organizational policies.
Analyze reservation data to identify opportunities for improvement and implement process enhancements.
Ensure all group events are properly documented and follow-up is completed post-event.
Checking commission against rates and finalizing invoices.
Ad hoc end of month reporting
**Required Skills & Experience:**
Proven experience in reservations management or group sales coordination within the hospitality industryProficiency with reservations management systems and customer relationship management (CRM) softwareStrong organizational and time management skills with the ability to manage multiple bookings simultaneouslyExcellent written and verbal communication skills with the ability to interact professionally with diverse clienteleAdvanced proficiency in Microsoft Excel and other office management toolsDemonstrated ability to negotiate and close group bookings while maintaining customer satisfactionStrong problem-solving skills and ability to handle challenging situations with composureTeam leadership experience with the ability to supervise and motivate staffKnowledge of revenue management principles and pricing strategiesAttention to detail and accuracy in data entry and record-keeping**Preferred Skills & Experience:**
Experience managing groups and events in a multi-property hotel environmentFamiliarity with event coordination and logisticsSales forecasting and business analysis experienceConflict resolution and advanced negotiation expertiseExperience with additional hospitality software platforms or booking engines Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.