About this role
Supervise banquet operations before, during, and after eventsLead, brief, coach, and motivate the banquet teamEnsure seamless execution of meetings, weddings, conferences, and social eventsCoordinate event setups, room layouts, table arrangements, equipment, and service requirementsEnsure all events are delivered in line with Novotel service standardsCoordinate closely with Culinary, Events, Stewarding, and other hotel departmentsMonitor food and beverage service, presentation, timing, and qualityWelcome guests and respond promptly to requests, concerns, and special requirementsConduct pre-event briefings and communicate event details, VIP requirements, and special arrangementsMonitor team grooming, service etiquette, cleanliness, and professional standardsCoach and develop team members through on-the-job training and constructive feedbackMonitor banquet equipment and inventory and report shortages, damages, or maintenance requirementsEnsure compliance with food safety, hygiene, health, and safety standards Diploma or degree in Hospitality Management, Hotel Management, or a related fieldMinimum 2–3 years of supervisory experience in banquet operations, preferably within a 5 star hotelStrong knowledge of banquet service, event operations, and food and beverage standardsProven ability to lead, coach, and motivate a diverse teamExcellent communication, interpersonal, and organizational skillsStrong guest service orientation with a keen eye for detailAbility to manage multiple events and priorities in a fast-paced environmentGood knowledge of food safety, hygiene, and health and safety standards