About this role
Join us as a driving force behind exceptional guest experiences and vibrant F&B operations in our renowned Atrium Bar. You will:
Elevate guest satisfaction with relentless service improvement, boosting RPS, NPS and overall F&B performance.
Champion our brand and inspire a fun, high-energy, sales-focused culture that grows revenue and average check.
Lead creative initiatives, promotional events, and innovative concepts that capture guests and maximise market share.
Support workforce planning, recruitment, training, and career development for our ambassadors, fostering a strong team culture.
Analyse trends, refine strategies, and drive profitable forecasting to enhance margins.
Maintain exceptional service standards, brand compliance, HACCP, safety and a pristine work environment.
Collaborate closely with cross-functional teams, lead communication, and represent F&B at key hotel committees.
Oversee menu and pricing approvals, supplier relationships, and ensure daily revenue accuracy.
Create an inspiring, ever-evolving environment where guests love to dine — and ambassadors love to work.
Proven leadership experience in Food & Beverage with a previous focus on Bars
Previous hotel experience preferable
Strong understanding of guest experience metrics and service improvement strategies
Demonstrated ability to drive sales, create initiatives, and deliver revenue growth
Excellent people leadership skills with experience coaching, developing and motivating teams
Solid knowledge of F&B trends, costing, forecasting and margin optimisation
Familiarity with HACCP, OH&S practices and brand standards
Strong communication, stakeholder engagement and relationship-building skills
Experience in planning, training, recruitment and team development
Highly organised, creative and able to thrive in a fast-paced, dynamic environment
Passion for hospitality and delivering memorable guest experiences
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists:
Build a career with the largest hotel group in the PacificCentral accessible location in Melbourne's CBDComplimentary Dry CleaningComplimentary hotel stay package for your work anniversaryWorldwide employee and family and friends benefits at Accor Hotels