About this role
1. Oversea the daily operations of the Front Desk and guest services.
2. Provide exceptional customer service, address guest issues or complaints.
3.Conduct staff training and customer service standard.
4. Collaborate with Housekeeping, Maintenance and other departments.
5. Maintain complete knowledge of all hotel products and services
6. Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
Requires at least 2 to 3 years in guest services or a similar hospitality role.Excellent communication and interpersonal skills with colleagues and guestsExcellent customer service skills and enjoy creating delightful moments for guestsAble to thrive in a dynamic and fast paced environmentStrong analytical and problem-solving skills WHY WORK FOR ACCOR
Employee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accor’s learning programs.Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.