About this role
Welcome guests upon arrival with professionalism and warmthAssist guests with luggage handling, storage, and room deliveryEscort guests to their rooms while introducing hotel facilities and servicesCoordinate efficiently with Front Office and Concierge teamsSupport guest requests promptly and courteouslyEnsure lobby and entrance areas remain organized and welcomingAssist with transportation arrangements and guest departuresMaintain the highest standards of luxury hospitality and guest service at all times Passion for luxury hospitality and exceptional serviceStrong interpersonal and communication skillsAttention to detail and commitment to excellenceAbility to work as part of a diverse, dynamic teamPrevious experience in a luxury hotel environment is an assetA proactive, solution-oriented approachStrong written and verbal communication skills in EnglishA creative, practical and proactive approach to problem solvingAbility to focus on guest needs, using empathy, remaining calm and courteous at all timesAbility to promote positive relations with all guests and shareholdersUnderstanding and ability to work in a multi-cultural environment Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus