About this role
Under the general guidance of the Director of Rooms, the Spa Supervisor is responsible for overseeing the coordination of activities in the treatment rooms and spa facilities
They will also ensure the highest standards of cleanliness, service, and guest satisfaction. This role coordinates external providers, cleaners and spa reservations while ensuring seamless guest experiences, operational efficiency, and strict adherence to brand standards. The Spa Supervisor plays a key role in guest relations, inventory control, and the overall wellness environment of the spa, with a focus on luxury service and operational excellence.
YOUR KEY RESPONSIBILITIES:
Collaborate daily with the Director of Rooms, provide activity updates and monthly reportsEnsure cleanliness and maintenance of spa, equipment, and guest areasCoordinate with housekeeping and engineering for repairs and cleanlinessOversee changing room upkeep; ensure spa opens/closes on scheduleMonitor therapist performance and guest feedbackWith the Director of Rooms, optimizes spa coverageHandle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfactionOversee purchase orders and storage maintenanceManage daily Book4time revenue reporting Minimum of 1-2 years' experience in a supervisory role within a spa or wellness environment preferably in an upscale or luxury lifestyle brand hotelProficient in spa management software and general computer applicationsExcellent organizational and multitasking abilities to handle daily spa operations smoothlyExceptional customer service skills with a guest-focused mindsetFlexible availability to work varied shifts, including weekends and holidaysStrong communication skills, both verbal and writtenAbility to maintain high standards of cleanliness, safety, and facility maintenanceKnowledge of spa treatments, products, and industry trendsProfessional demeanor with a polished appearance and positive attitudeAbility to collaborate effectively with other departments and vendorsWhat's in it for you...
The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.Join a fast-growing international group focused on building a global hospitality brand.A creative, ambitious environment where innovation and excellence are encouraged.Be part of a passionate team building a strong portfolio of hospitality concepts.Strong development opportunities.At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality Why Delano London?
Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.
Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands