About this role
Job Purpose
Assistant Restaurant Manager is responsible for the daily management of the restaurant, ensuring that the highest standards of food & beverage service is provided to the guests.
Key Responsibilities
Understand and implement 25hours brand promise, brand pillars, brand characters, and brand iconsAnalyze and submit month-end reports identifying deviations from business plan goalsImplement and maintain control measures to ensure food & beverage costs, productivity, labour costs and operating supply costs remain in line with budgetConduct daily departmental briefings to ensure all pertinent information is communicated to team membersSupervise team members to ensure all assigned tasks are completed on time and to departmental standardsBuild strong relationships with guests and regular patrons, providing personalized serviceHandle guest complaints and comments tactfully and efficientlyManage cashier and bar operations in accordance with company policiesMonitor equipment supply and stock levels to prevent operational shortagesEnsure outlet and back-of-house cleanliness complies with food & beverage sanitation and hygiene regulationsMaintain complete knowledge of all food & beverage services, contents, preparation methods and hotel featuresEnsure health, safety and security procedures are in place and followedPerform proper handover and communication to the next shiftInterview, select and recruit outlet employeesIdentify and develop team members with potential for advancementConduct performance reviews and monitor team members' professionalism and appearanceDevelop and conduct staff training programs focused on skill development and business needsPrepare weekly staff schedules based on anticipated business volume and operating budgets
Minimum 2 years of relevant experience in a similar capacityGood reading, writing and oral proficiency in English languageStrong leadership and interpersonal skillsExcellent communication and customer service skillsService oriented with an eye for detailsGood working knowledge of MS Excel and WordWell-presented and professionally groomed at all timesAdditional certification(s) in Food & Beverage will be an advantage
In compliance with employment laws in Indonesia, this position is only open to Indonesians.