About this role
WAKA Restaurant is seeking a dynamic and results-driven General Manager to lead our restaurant operations in Ras Al-Khaimah, United Arab Emirates. As General Manager, you will be responsible for overseeing all aspects of daily restaurant operations, managing a diverse team, and ensuring exceptional customer experiences that align with our brand standards. This is a leadership position that requires a professional, decisive, and customer-focused individual who can drive operational excellence and motivate staff to achieve organizational goals.
Oversee all daily restaurant operations, including opening and closing procedures, to ensure smooth and efficient service deliverySupervise, train, and motivate restaurant staff, fostering a positive work environment and promoting professional developmentManage staff scheduling, performance evaluations, and disciplinary actions in accordance with company policiesEnsure consistent delivery of high-quality food and beverage service that exceeds customer expectationsMonitor and control food costs, labor expenses, and overall budget adherence to maximize profitabilityMaintain inventory levels, manage supplier relationships, and coordinate ordering of food and beverage suppliesImplement and enforce health, safety, and sanitation standards in compliance with local regulations and company guidelinesAddress customer concerns and complaints promptly and professionally to maintain customer satisfaction and loyaltyAnalyze sales performance, identify trends, and develop strategies to increase revenue and market sharePrepare and submit regular operational reports, including financial statements and performance metrics, to senior managementCustomize marketing initiatives and promotional activities to drive customer engagement and foot trafficEnsure compliance with all company policies, procedures, and brand standards across all outlet operations 3-5 years of proven experience in restaurant or hospitality outlet managementStrong leadership and staff supervision skills with the ability to motivate and develop team membersExcellent customer service orientation with a commitment to delivering exceptional guest experiencesProficiency in restaurant management systems and point-of-sale (POS) technologySolid understanding of financial management, budgeting, and cost control principlesKnowledge of food safety standards, health regulations, and sanitation best practicesStrong organizational and time management skills with the ability to multitask in a fast-paced environmentExcellent communication and interpersonal skills in English; multilingual abilities are preferredProblem-solving abilities and sound decision-making skills under pressureProficiency in inventory management and supplier coordinationExperience working in multicultural environments and familiarity with UAE hospitality standards is preferredConflict resolution and negotiation skillsAbility to analyze performance data and implement process improvements