About this role
Contract: Casual / 0- hours
Our mission at Novotel Liverpool Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 209 bedrooms, 10 meeting Rooms, a restaurant & bar as well as a swimming pool and sauna.
Job Description
Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceDealing with payments Communicate with guests by emails and on the phoneWilling to work morning or afternoon shifts according to the needs of the businessEnrol our guests to Accor Loyalty MembershipProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingService focused personality is essential; experience is an assetDealing with guest complaints following Accor standardsGreat Communications with all departmentsMaking sure all important information is passed to next shift and your colleaguesAssure task list has been doneBeing proactive in sorting-out problemsWorking with Opera or a related system are a plusFluency in English Benefits:
Employee benefit card offering discounted rates at Accor worldwide up to 70% offFree Bonus Breaks Voucher (complimentary stays in UK)Friends & Family Rates28 days of paid holidays per year (pro rata)Eye Test VouchersLearning programs through our AcademiesCycle to work schemeEmployee Vivup program with direct access to GP, high street discounts and many moreDiscounted or free foodWork based Pension