About this role
POSITION OVERVIEW
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
Take the initiative to add a personalized experience
Dealing with payments (credit cards and cash)
Communicate with guests by email and on the phone
Willing to work morning or afternoon shifts according to the needs of the business
Enrol our guests in Accor Loyalty Membership
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
Service focused personality is essential; experience is an asset
Dealing with guest complaints following Accor standards
Great communication with all departments
Making sure all important information is passed to the next shift and your colleagues
Assure the task list has been done
Being proactive in sorting-out problems
Working with Opera or related systems is a plus
Fluency in English
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
PERKS FOR YOU:
Employee benefit card offering discounted rates at Accor worldwide
Free and delicious meal breaks on duty
Complimentary stays in the UK and North Ireland
Friends & Family discounts
50% food discounts in our restaurants
Pension Scheme
Health Insurance
Eye Test Vouchers
Cycle-to-work scheme
Staff Uniforms Provided
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Candidates must have the right to work in the UK