About this role
Summary of Responsibilities:
Reporting to the Head House Person & Floor Supervisors, responsibilities and essential job functions include, but are not limited to, the following:
Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesResponsible for cleaning guest corridors, rooms, balconies and other specific areas of the hotel as assignedAssist Room Attendants with vacuuming, deep cleaning guest rooms, and other duties as requiredRemove dirty linen, garbage and recyclables from guest rooms in a timely manner and processed accordinglyRespond in a timely manner to guests’ special requests for miscellaneous items (i.e.: cribs, cots, extra towels etc.)Maintain required inventory levels in Housekeeping closets; including collection and distribution of clean linen, restocking paper supplies and amenities as requiredEnsure housekeeping equipment is cleaned and maintainedReport any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely mannerTreat each and every Guest as a unique individualAnticipate Guests’ needs with thoughtful and personal touchesResolve Guest problems and never say “no” without offering analternativeBe an ambassador for the Brand, Hotel, Community and ColleaguesBe guided by Fairmont core values; respect, integrity, teamwork and empowerment and accountabilityFollowing outlined procedures when performing housekeeping dutiesParticipate in hotel committeesStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)Perform any other duties, tasks, and assignments within your department as required. Qualifications:
Previous housekeeping experience in a luxury hotel environment is an assetMust possess a strong work ethic and be able to work efficiently in a demanding, fast paced environmentMust be physically fit and have the ability to stand, lift, push and pull for long periods during shiftExcellent communication and organizational skillsKnowledge of all hotel facilities and surrounding area is an assetAbility to work well under pressure Physical Aspects of Position (includes but are not limited to):
Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day. Does not lift weights exceeding 25 lbs. Requires constant repetitive motion.