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Reservation Trainee @ AccorHotel

ESOnsiteFull-timeJob reference REF120988K
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About this role

What you’ll do…

Supporting the daily tasks of the Revenue team, learning how pricing and distribution decisions are made.Receive and manage new bookings, modifications, and cancellations in a clear and professional manner.Accurately input booking details into the Property Management System, ensuring correct dates, rates, and guest preferences.Draft and send confirmation emails, vouchers, and cancellation policies in a timely manner.Record and follow up on specific preferences such as bed types, connecting rooms, or other individual needs.Verify real-time availability and apply appropriate rates based on segments (corporate, FIT, groups, etc.).Share relevant information with front office, housekeeping, and other teams to ensure a seamless guest experience.Assist in managing room blocks, rooming lists, and special conditions for groups or tour operators.Gain hands-on experience with PMS, channel managers, booking engines, and other essential reservation platforms. What we are looking for:

EU Nationality is required.Fluent English and Spanish. Other Languages is a plus.Currently pursuing or recently completed a degree in Hospitality, Business, or a related field.The minimum duration of the internship will be five months, with a planned start date in April.A proactive attitude and strong attention to detail.Effective communication skills and ability to work as part of a team.Ability to multitask and prioritize tasks in a fast-paced environment. What’s in it for you…🎯

A competitive package and plenty of development opportunities.Accommodation included.Lunch is served daily at the in-house restaurant.Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.The opportunity to challenge the norm and work in a creative and rewarding environment.Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.Great discounts at all Ennismore hotels and special discounts at numerous island businesses.Free subscriptions to Canva and Podimo.Activities to build an amazing team of students.Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

Skills

Customer ServiceInternshipHospitality

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