About this role
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Server. Inspire and create the grandest experience for our guest, clients and colleagues every day.
As a Server at Hawthorn Dining Room & Bar, you are the first point of contact and the first impression of our refined dining experience. With grace, warmth, and professionalism, you will warmly welcome each guest, setting the tone for their visit and ensuring they feel genuinely valued from the moment they arrive. Your personalized service and attention to detail will help create the seamless, elevated experience that defines Hawthorn. Reporting to the General Manager, Hawthorn Dining Room & Bar.
Key Responsibilities
Warmly welcome guests with genuine hospitality and a polished demeanor, setting the tone for an exceptional dining experience that consistently exceeds expectationsAdhere to all restaurant and hotel policies, including standards and Sequence of Service protocols, ensuring every touchpoint meets luxury service benchmarksDemonstrate proficiency in tableside service techniques, such as saucing, carving, and finishing, with grace and precisionEnsure compliance with liquor laws, practicing responsible alcohol service in accordance with Alberta Liquor regulations and hotel policyMaintain in-depth knowledge of all food and beverage offerings, including pairings, seasonal promotions, and local sourcing, to engage and educate guests with confidenceAccurately record, communicate, and serve all guest orders in a professional and timely manner, collaborating closely with colleagues and culinary teamsEnsure all dishes and beverages are delivered directly by the server or an assisting team member; if clearing, all items to be brought discreetly to designated kitchen areas, maintaining an uncluttered and polished dining roomSupport the bar team as needed by handling glassware efficientlyCreate meaningful, heartfelt guest moments through proactive quality checks and prompt resolution of feedback, ensuring no guest leaves unsatisfiedParticipate in ongoing training and assessments to maintain expert-level knowledge of all menu offerings, including food, wine, cocktails, spirits, and beer, ensuring confident and accurate guest engagement at all timesComplete all assigned daily side duties to support smooth service transitions and team readiness.Exhibit scheduling flexibility and availability to meet business demands, including weekends and holidays, as determined by seniorityExecute any additional duties as assigned by the Restaurant General Manager or their designate, with professionalism and enthusiasm What will you bring to this role?
A minimum of 2 year's experience in a refined, upscale restaurant or lounge environment is requiredExperience in a luxury hotel setting is highly regardedMust possess excellent verbal and written English communication skills, including a strong command of professional vocabulary and guest-facing communicationPrevious bartending experience is considered a valuable asset, particularly in elevated cocktail or fine dining settingsExtensive knowledge of cocktails, wine, and spirits is expected; WSET or comparable certifications are considered a strong assetProven track record of exceptional customer service skills, with the ability to anticipate guest needs and personalize service accordinglyMust demonstrate a high level of energy, enthusiasm, and a passion for hospitality, with a natural ability to create a welcoming and memorable guest experienceProfessional presence, polished appearance, and a warm, engaging personality are essential Composed and effective under pressure, with the ability to multi-task gracefully in a high-paced luxury environmentHighly self-motivated, detail-oriented, and capable of working independently while contributing to a collaborative team culture Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.