About this role
What You Will Be Doing:
Provides all arriving guests with a warm welcome
Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
Keeping Door area and Lobby impeccable at all times
Utilizing Guest Name in all interactions
Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc
Assists guests with luggage and secured luggage storage
Maintains relationships with limousine and cab services
Escorts guests to their destinations within the hotel
Assists front office team with check-ins/outs as needed
Reviews daily reports, group resumes and ensures execution of all special requirements
Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests
Participates in all colleague briefings and formal communication meetings
Follows all established standards and procedures set out by the hotel and the department
Consistently offers professional, engaging and friendly service
Other duties as assigned
Your Skills and Qualifications Include:
Previous experience is an asset
Must have valid Driver’s License
Previous Experience in a luxury property an asset
Ability to prioritize and execute guest requests through strong organizational skills
Excellent interpersonal skills, with great communication ability
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shifts.
Exerting up to 50 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
What is in it for you:
Competitive salary and flexible benefit plansGenerous PTO allowancesEmployee rates at Accor properties in NCA regionLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesOur Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.