About this role
We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:
Welcome and greet guests upon arrival, providing a warm and inviting atmosphereEngage with our guests with guenuine passion to welcomeProcess check-ins and check-outs efficiently, handling all related paperwork and paymentsRespond to guest inquiries and requests promptly and courteouslyCoordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless serviceHandle guest requests and resolve issues in a professional and timely mannerProvide information about hotel amenities, local attractions, and transportation optionsMaintain accurate guest records and hotel information using property management softwareEnsure compliance with hotel standards and safety procedures Your experience and skills include:
Previous front office and/or reservations experience is an assetDetail-oriented and numerical aptitudeKnowledge of Property Manager systems (Opera) an assetMust be able to work flexible schedules including weekends and holidaysThe ability to work with little or no supervision is required.Positive and team-orientedPassion for guest serviceExcellent interpersonal skillsExcellent written and verbal communication skillsHighly organized, results-oriented, work well under pressureEnglish speaking. Japanese or Mandarin is a must Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within the property and across the world!Open your way to get the talent development opportunities in Accorhotels in the future