About this role
The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.
Key Responsibilities
Welcome guests warmly and escort them to their assigned tables
Manage restaurant reservations, cancellations, table assignments, and special requests
Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services
Answer telephone enquiries professionally and according to service standards
Monitor guest flow and organize waiting lists during busy periods
Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns
Conduct table visits and coordinate with the team to ensure guest satisfaction
Maintain a clean, organized, and well-presented hostess desk and dining area
Support menu preparation, cashiering procedures, and restaurant operations when required
Work closely with colleagues to deliver friendly, efficient, and professional service
Minimum of 1 year’s experience as a Hostess or in a similar food and beverage roleGood verbal communication skills in English, additional languages (Arabic, Russian) are an advantage.Strong guest service and interpersonal skillsPleasant, professional, and well-groomed appearanceBasic knowledge of food and beverage serviceBasic computer skills Flexible to work rotating shifts, weekends, and public holidays as required by operational needs.Able to manage busy service periods, waiting lists, reservations, and changing guest requirementsMaintains a professional appearance and high standards of personal hygieneDemonstrates teamwork, professionalism, and a warm, guest-focused approachCommitted to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety proceduresWilling to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards