About this role
This position is responsible for assisting the Front of House Manager in cross checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts as well as strict security procedures to ensure guest confidentiality and safety. Ensure the highest level of customer service is offered and maintained at all times to all guests and customers. This is a night-shift position Key Interactions Internally Reception Food & Beverage Engineering Conference Operations Externally Contractors Travel/Group Guides Primary Responsibilities Duties Ensure all guests are attended to promptly and efficiently in the most professional way and without delay. Check details of regular guests are updated using Guest History. Ensure all diary events, flags and specials are actioned. Check and pass on/deliver all guest mail, messages and parcels promptly. Liaise closely with Housekeeping on information relating to rooms and lost property. Be fully aware of ...