About this role
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.Handle special requests, ensuring prompt and efficient service.Manage VIP guest experiences, ensuring their expectations are exceeded.Address guest concerns and resolve complaints professionally.Maintain an updated knowledge of local attractions, events, and services.Collaborate with hotel departments, including front office and guest relations, to ensure seamless service. 3-5 years of concierge experience with leadership skillsStrong knowledge of local attractions and servicesExcellent communication and problem-solving abilitiesProficiency in hotel management software and multitaskingHave great attention to detail. Be reliable and well groomed.Be a strong team player with excellent communication and interpersonal skillHolder UAE Driver's license is an added advantage